- Scope
Please read these Terms of Service (“Terms”) carefully before purchasing or using any digital software tools from Digital Tool Haven. These Terms govern your license and use of the software between you and Digital Tool Haven (the supplier/licensor). Payment and checkout are processed by Paddle as Merchant of Record, meaning the purchase transaction is made with Paddle, while the software is licensed to you by Digital Tool Haven.
These Terms outline your rights and responsibilities when using our software, as well as ours. They also incorporate our Refund Policy and Privacy Policy by reference. We recommend you review all these documents to fully understand our policies.
- Definitions (Business Customers and Consumer
Business Customer means you are purchasing and using the software for purposes related to your trade, business, craft, or profession.
Consumer means you are purchasing as an individual for purposes outside your trade, business, craft, or profession.
Our products are designed for professional use. If you purchase as a Business Customer, certain consumer protection rights (such as consumer withdrawal rights) do not apply.
If you purchase as a Business Customer, you confirm you have authority to bind the entity you represent.
- License Grant (Software is Licensed, Not Sold)
All software products provided by Digital Tool Haven are subject to a license. When you purchase a product, you are buying a license to use the software, not the software itself. We (Digital Tool Haven) remain the owner of all intellectual property rights in the software. Subject to your compliance with these Terms and payment of any required fees, we grant you a limited, non-exclusive, non-transferable license to download, install, and use the software for your internal business purposes, or for personal use if you are a Consumer. The exact scope of the license (such as how many devices you can install it on, or whether it’s time-limited or perpetual) will be specified at the time of purchase or in the product description.
Restrictions: You may not do any of the following with our software, except to the extent that applicable law expressly allows it despite this limitation:
The license begins when you receive the software and continues for the duration specified (if perpetual, it’s ongoing unless terminated as per these Terms). If you breach these Terms, your license may be terminated (see Termination section below). You may not modify, reverse engineer, decompile, or disassemble the software, or attempt to derive the source code from the object code, except as permitted by law. If such activities are allowed by a mandatory law (for example, some jurisdictions allow reverse engineering for interoperability), you may exercise that right within the limits of the law. Otherwise, you agree not to tamper with the software’s technical protection measures or license enforcement.
You may not remove or alter any copyright notices, trademarks, or other proprietary legends on the software or associated materials. Any open-source components included with the software are subject to their own licenses (see Third-Party Notices). You must not use our or our licensors’ names or logos in a way that implies endorsement or derivative products without permission.
You may not use the software in any unlawful manner or for any illegal purpose. This includes, for example, using the tool to violate others’ rights, to create malware, or in breach of any export controls. You must comply with applicable export control and sanctions laws. You represent that you are not located in, or acting on behalf of, a restricted jurisdiction or prohibited party where such laws would prohibit access to the software.
You may not copy, distribute, or resell the software to others. The license is for use by you, and if you are a Business Customer, by your employees and contractors acting on your behalf, solely for your internal operations and subject to the license scope shown at purchase. You must not upload our software to other sites or file-sharing services, nor share your license key publicly.
- Purchases and Payments
Merchant of Record (Paddle):
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
All transactions on our site are processed by our authorized reseller, Paddle. Paddle acts as the Merchant of Record, meaning your purchase is technically from Paddle. They handle the payment processing, billing, and tax compliance for your order. This arrangement simplifies purchasing for you: Paddle will accept your payment via credit card, PayPal, or other methods they offer, and you will receive a receipt from Paddle. Paddle also manages any applicable VAT/GST: the price you pay will include any required taxes based on your location, which Paddle will remit to the appropriate authorities. Your bank statement and invoice may reference Paddle, which is expected given Paddle’s role as Merchant of Record. Paddle’s role does not change the fact that you receive a license to our software; it just means Paddle is an intermediary facilitating the sale and ensuring compliance (for example, verifying your VAT where needed). By purchasing, you also agree to Paddle’s Checkout Buyer Terms presented during checkout, in addition to our Terms.
Pricing
Prices are shown in the currency displayed at checkout. Any applicable taxes (such as VAT/GST/sales tax) are calculated and charged by Paddle at checkout based on your location and purchase details. If you are an EU business customer and provide a valid VAT ID, Paddle may apply reverse charge where eligible. Your bank or payment provider may charge currency conversion or processing fees, which are outside our control.
Order Process
To place an order, you must provide accurate and complete information at checkout (via Paddle). Ensure your email address is correct, as digital delivery of the product will be via email or account download link. Once your payment is successfully processed, you should receive a confirmation email with either a download link or license key (depending on how the product is delivered). If you do not receive this email within a few minutes, check your spam folder or contact us for assistance.
Delivery of Digital Products
Delivery is electronic. Typically, right after purchase, you will be presented with a download link or an on-screen license code, and an email copy should follow. If the software requires a license key, the key is unique to you. Keep it secure. In some cases, the software may require online activation – if so, our system (or Paddle’s) will record the activation tied to your license. We do not ship any physical goods.
Local Processing and Connectivity
The software is designed to process documents locally on your device. An internet connection may be required for license activation/validation, updates, or support.
- Intellectual Property Rights
All content and materials included with the software or on our website – including but not limited to the software code, logos, graphics, documentation, and text – are the intellectual property of Digital Tool Haven or our licensors. They are protected by copyright, trademark, and other intellectual property laws. Purchasing a license or using our website does not transfer any ownership of these rights to you. You are granted a license to use the software and associated materials strictly as permitted under these Terms.
Trademarks
“Digital Tool Haven” and any associated logos or product names are our trademarks or service marks. You may not use our name or branding in any way that confuses consumers or implies endorsement without written permission.
Third-Party Components
Our software may include or link to third-party libraries or open-source software. All such third-party components are owned by their respective authors. We comply with and honor all open-source licenses; please see our Third-Party Notices page for more details and attributions. Those third-party components are licensed to you under their original licenses, which may grant you additional rights to those specific components (such as access to source code). Nothing in our Terms limits your rights under the licenses of open-source components included in the product. However, with respect to our original code and components, you only have the rights as stated in these Terms.
If you provide any feedback or suggestions to us regarding our products, note that we may use and incorporate them without obligation to you (you grant us a non-exclusive, royalty-free license to use any feedback you provide, at our discretion).
- Termination
This agreement is effective from the moment you accept it (by purchasing, downloading, or using the software) and remains in effect until terminated. You may terminate it at any time by ceasing all use of the software and uninstalling or deleting all copies in your possession. We may terminate your license and access to the software if you violate any provision of these Terms. In such case, you must immediately stop using the software and destroy any copies.
Additionally, if we discontinue a product or cease operations, we will do our best to inform you in advance. In the event of such discontinuation, your existing installed copy will generally continue to function (unless it relies on our servers for activation that we shut down, in which case we would attempt to provide a remedy, like a final version without activation). But no further updates or support would be available.
Sections of these Terms that by their nature should survive termination (such as intellectual property, limitations of liability, governing law, etc.) will continue to apply.
To the maximum extent permitted by applicable law, in no event shall Digital Tool Haven (or its owner, affiliates, agents, and suppliers) be liable for any
Our total cumulative liability to you for any claims arising from or related to the software or these Terms is limited to the amount actually paid by you for the software in the 12 months preceding the event giving rise to liability. If you have not paid anything (for example, using a free product), we have no liability in monetary terms.
Nothing in these Terms shall limit or exclude our liability for gross negligence, willful misconduct, or fraud, or for death or personal injury caused by our negligence, or any other liability which cannot be excluded or limited by law. Additionally, if you are a consumer, we do not exclude or limit liability for lack of conformity of the product under any mandatory consumer laws – your statutory rights are preserved.
Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability for certain types of damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.
You acknowledge that the pricing of our products reflects this allocation of risk and the limitations of liability specified herein.
- Disclaimer of Warranties
Business Customers
If you purchase as a Business Customer, statutory consumer withdrawal rights (including the 14-day right to cancel) do not apply. Any refund requests from Business Customers are handled under our Refund Policy and Paddle’s applicable buyer terms.
Consumer Right to Cancel (14 Days)
If you are a Consumer, you have the right to cancel your purchase within 14 calendar days starting the day after completion of the transaction. Cancellation requests must be submitted through Paddle, our Merchant of Record.
Digital Content Exception (Immediate Delivery / Download)
Because our products are supplied as digital content, the right to cancel does not apply once delivery has started and you begin downloading or otherwise accessing the digital content. Where required by law, this happens only after you have (1) requested or agreed to immediate delivery, and (2) acknowledged that you will lose your right of withdrawal once delivery/access begins.
- Changes to These Terms
As-Is Basis:
We strive to provide high-quality software, but to the fullest extent permitted by law, our digital products and services are provided “as is” and “as available.” This means that we do not expressly guarantee that the software will meet all of your requirements, or that it will be uninterrupted or error-free. We do not make any explicit warranties, such as warranties of merchantability, fitness for a particular purpose, or non-infringement, except to the extent such warranties are legally incapable of exclusion.
Implied Warranties
If you are a consumer under EU/Belgian law, you have certain statutory rights (for example, that digital products must conform to the contract). Nothing in this section is intended to limit or exclude those rights. In case our software is found defective or not as described, your remedies are as outlined under law and in our Refund Policy (we will either fix or refund). But beyond what is required by law, we do not provide any additional guarantees. For business users, any implied warranties or conditions not mandated by law are excluded – you use the software at your own risk, and you bear responsibility for any results or lack thereof from using it.
No guarantee of compatibility
We specify the supported operating systems and requirements for our products. We do not warrant that the software will function in every hardware, software, and configuration environment outside the ones we have listed as supported. If you use it in an unsupported scenario, you assume that risk.
Data and backups
You are responsible for maintaining backups of your files and systems. To the extent permitted by law, we are not responsible for loss or corruption of data resulting from use of the software.
- Software Updates and Support
Updates
We may release updates, patches, or new versions of our software tools from time to time to improve functionality, add features, or fix bugs. If you purchase a license to a product, you will typically receive those updates free of charge for at least the designated update period (which may be lifetime of the product or a certain term, as stated on the product page). Updates will either be downloadable through a link we provide or automatically available within the software (depending on how the product is built). It is your responsibility to install updates to ensure you have the latest security and feature improvements. In some cases, we might release a major new version as a separate product – in that case, existing users might be offered a discount to upgrade, but it might not be free. We will clarify the update policy for each product.
Support
We provide customer support via email (or a support portal, if noted) for users of our products. If you encounter any issues or have questions on usage, you can reach out to us, and we’ll do our best to help. Support is provided during our business hours and as a small operation, please allow some time for a response (usually within 1-2 business days). Support covers assistance with product bugs, installation problems, and clarifications on features. It does not extend to tutoring you on general computer use or performing consulting services. We cannot guarantee that we will resolve every issue, especially if it arises from conflicts with your system environment, but we will make a good-faith effort.
- Governing Law and Dispute Resolution
Refund Policy
Refunds and cancellations are processed by Paddle as Merchant of Record and handled under Paddle’s applicable buyer terms, our Refund Policy, and mandatory consumer law where it applies.
Nothing in these Terms limits your statutory rights. In particular, if a product is not as described, faulty, not fit for purpose, or otherwise does not conform to the contract, you may be entitled to remedies under applicable consumer protection laws (including EU and Belgian law), which may include repair, replacement, price reduction, or refund.
For details on how to request a refund or cancellation, please see our Refund Policy on our website.
Chargebacks and Payment Issues:
If you have an issue with a charge, we encourage you to contact us or Paddle’s support to resolve it directly. Unwarranted chargebacks for delivered digital products may be treated as payment disputes or abuse of the payment process. Please contact us or Paddle first so we can resolve the issue through support or an eligible refund. We provide ample support and the ability to refund in valid scenarios, so please work with us first. If a chargeback is received, we reserve the right to disable the license for the product in question until the matter is resolved (since a chargeback effectively cancels the payment). We also reserve the right to refuse service to individuals who abuse the payment system.
- Right of Withdrawal and Refunds
These Terms shall be governed by and construed in accordance with the laws of Belgium, without regard to its conflict of law principles. This means that any issue arising from these Terms or our products will be resolved under Belgian law. If you are a consumer residing in the European Union, you may also be entitled to the protection of the mandatory consumer protection laws in your country of residence; nothing in these Terms affects your rights under those laws.
Jurisdiction
In the event of any dispute or claim arising out of or in connection with these Terms or your use of our software, we (you and us) agree to seek an amicable solution by contacting each other first. You can reach out to us via our contact information to discuss any issue. If we cannot resolve the matter informally, any legal proceedings shall be brought in the competent courts of Belgium. However, if you are a consumer and your local law allows, you may choose to file a claim in your country of domicile. Consumers in the EU may be able to access out-of-court dispute resolution options. Information is available on the European Commission’s consumer dispute resolution pages. We are not obligated to participate in alternative dispute resolution, but we will consider it where appropriate
We may update or modify these Terms from time to time, for example to accommodate new products, changes in law, or improvements in our practices. When we make changes, we will revise the “Last Updated” date at the bottom of this document. For significant changes, we may also provide notice on our website or via email to customers. It is your responsibility to review the Terms periodically. By continuing to use the software or the website after changes to the Terms are posted, you agree to the revised Terms. If you do not agree to any updated Terms, you should discontinue use of our products and can contact us regarding any concerns.
Miscellaneous
No Waiver: If we do not enforce a provision of these Terms, that is not a waiver of our right to do so later. For example, if you breach a term and we don’t immediately act, we can still enforce it later.
Severability: If any part of these Terms is held invalid or unenforceable by a court of competent jurisdiction, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions, and the remaining portions shall remain in full force and effect.
Entire Agreement: These Terms, along with any documents expressly referenced (such as the Privacy Policy and Refund Policy, and any specific license terms that accompanied the product), constitute the entire agreement between you and Digital Tool Haven regarding your purchase and use of our software. They supersede any prior agreements or communications (whether oral or written) relating to the subject matter. In case of a conflict between these Terms and any other policy, these Terms will generally prevail with respect to your use of the software, unless the other policy is explicitly stated to override these Terms in certain aspects.
Transfer: You may not assign or transfer your rights or obligations under these Terms to anyone else without our written consent. We may transfer our rights and obligations (for example, if the business is sold or merged), but we will notify you if that happens and ensure your rights are not adversely affected.
Third-Party Rights: These Terms do not confer any rights on any third party (other than Paddle in its role as Merchant of Record for payment processing, which has rights to enforce any payment-related terms).Contact Information: If you have any questions about these Terms or need to contact us for any reason, please do so via our contact form or by email at support@digitaltoolhaven.com. We will be glad to clarify any provisions or discuss any concerns.
Thank you for reading our Terms of Service and for choosing Digital Tool Haven’s products. Your trust and satisfaction are important to us.
Last Updated: 08/03/2026
