Terms of Service

  1. Scope
    • Please read these Terms of Service (“Terms”) carefully before purchasing or using any digital software tools from Digital Tool Haven. These Terms form a legal agreement between you (“the customer” or “the user”) and Digital Tool Haven (“we” or “us”), the provider of the software. By downloading, installing, or using our software, or by making a purchase on our website, you agree to be bound by these Terms. If you do not agree with these Terms, you should not purchase or use our digital products.
    • ‍
    • These Terms outline your rights and responsibilities when using our software, as well as ours. They also incorporate our Refund Policy and Privacy Policy by reference. We recommend you review all these documents to fully understand our policies.
    • ‍
  2. License Grant (Software is Licensed, Not Sold)
  1. All software products provided by Digital Tool Haven are subject to a license. When you purchase a product, you are buying a license to use the software, not the software itself. We (Digital Tool Haven) remain the owner of all intellectual property rights in the software. Subject to your compliance with these Terms and payment of any required fees, we grant you a limited, non-exclusive, non-transferable license to download, install, and use the software for your personal or internal business purposes. The exact scope of the license (such as how many devices you can install it on, or whether it’s time-limited or perpetual) will be specified at the time of purchase or in the product description.
  2. ‍
  3. ‍Restrictions:
  4. You may not do any of the following with our software, except to the extent that applicable law expressly allows it despite this limitation:
    • You may not copy, distribute, or resell the software to others. The license is for your use only. You must not upload our software to other sites or file-sharing services, nor share your license key publicly.
    • ‍
    • You may not modify, reverse engineer, decompile, or disassemble the software, or attempt to derive the source code from the object code, except as permitted by law. If such activities are allowed by a mandatory law (for example, some jurisdictions allow reverse engineering for interoperability), you may exercise that right within the limits of the law. Otherwise, you agree not to tamper with the software’s technical protection measures or license enforcement.
    • You may not remove or alter any copyright notices, trademarks, or other proprietary legends on the software or associated materials. Any open-source components included with the software are subject to their own licenses (see Third-Party Notices). You must not use our or our licensors’ names or logos in a way that implies endorsement or derivative products without permission.
    • ‍
    • You may not use the software in any unlawful manner or for any illegal purpose. This includes, for example, using the tool to violate others’ rights, to create malware, or in breach of any export controls. If the software is subject to export laws (it likely isn’t high-security, but just in case), you represent you are not in a restricted country or on a prohibited party list.
    The license begins when you receive the software and continues for the duration specified (if perpetual, it’s ongoing unless terminated as per these Terms). If you breach these Terms, your license may be terminated (see Termination section below).
  5. ‍
  6. Purchases and Payments
  7. ‍
    • Merchant of Record (Paddle):
    • All transactions on our site are processed by our authorized reseller, Paddle. Paddle acts as the Merchant of Record, meaning your purchase is technically from Paddle. They handle the payment processing, billing, and tax compliance for your order. This arrangement simplifies purchasing for you: Paddle will accept your payment via credit card, PayPal, or other methods they offer, and you will receive a receipt from Paddle. Paddle also manages any applicable VAT/GST: the price you pay will include any required taxes based on your location, which Paddle will remit to the appropriate authorities. If you see “Paddle” or “Paddle.com” on your bank statement or invoice, don’t be alarmed – that is correct. Paddle’s role does not change the fact that you receive a license to our software; it just means Paddle is an intermediary facilitating the sale and ensuring compliance (for example, verifying your VAT where needed). By purchasing, you also agree to Paddle’s Buyer Terms and any relevant policies of theirs during checkout, in addition to our Terms.
    • ‍
    • Pricing:
    • Prices for our products are listed in the specified currency on our website or Paddle’s checkout. We try to ensure pricing is clear. For EU customers, prices typically include VAT (Value Added Tax) unless stated otherwise – Paddle will calculate the correct VAT based on your country. If you are a business customer with a valid EU VAT ID making a purchase, Paddle may allow VAT reverse-charge (entering your VAT ID at checkout could remove VAT if applicable). All prices are subject to change, but the price at the time you order is what you will pay. We are not responsible for currency conversion fees or charges your bank may apply if you purchase in a currency not native to your account.
    • ‍
    • Order Process:
    • To place an order, you must provide accurate and complete information at checkout (via Paddle). Ensure your email address is correct, as digital delivery of the product will be via email or account download link. Once your payment is successfully processed, you should receive a confirmation email with either a download link or license key (depending on how the product is delivered). If you do not receive this email within a few minutes, check your spam folder or contact us for assistance.
    • ‍
    • Delivery of Digital Products:
    • Delivery is electronic. Typically, right after purchase, you will be presented with a download link or an on-screen license code, and an email copy should follow. If the software requires a license key, the key is unique to you. Keep it secure. In some cases, the software may require online activation – if so, our system (or Paddle’s) will record the activation tied to your license. We do not ship any physical goods.
    • ‍
  8. Right of Withdrawal and Refunds
  1. Consumer Right to Cancel (14 Days)If you are a consumer, you generally have the right to cancel your purchase within 14 calendar days starting the day after the purchase date, in accordance with applicable consumer protection laws. To exercise this right, you must submit your cancellation request through Paddle, our Merchant of Record.Digital Content Exception (Immediate Delivery / Download)Because our products are digital downloads (Digital Content), the right to cancel does not apply once delivery has started and you begin downloading, streaming, accessing, or otherwise using the Digital Content, provided that:
  2. ‍
    1. you have requested or agreed to immediate delivery, and

you have acknowledged that you will lose your right to cancel once delivery/access begins.

  1. This is consistent with Article 16(m) of the EU Consumer Rights Directive.

‍

  1. Disclaimer of Warranties
  1. As-Is Basis:
  2. We strive to provide high-quality software, but to the fullest extent permitted by law, our digital products and services are provided “as is” and “as available.” This means that we do not expressly guarantee that the software will meet all of your requirements, or that it will be uninterrupted or error-free. We do not make any explicit warranties, such as warranties of merchantability, fitness for a particular purpose, or non-infringement, except to the extent such warranties are legally incapable of exclusion.
  3. ‍
  4. Implied Warranties:
  5. If you are a consumer under EU/Belgian law, you have certain statutory rights (for example, that digital products must conform to the contract). Nothing in this section is intended to limit or exclude those rights. In case our software is found defective or not as described, your remedies are as outlined under law and in our Refund Policy (we will either fix or refund). But beyond what is required by law, we do not provide any additional guarantees. For business users, any implied warranties or conditions not mandated by law are excluded – you use the software at your own risk, and you bear responsibility for any results or lack thereof from using it.
  6. ‍
  7. No guarantee of compatibility: We specify the supported operating systems and requirements for our products. We do not warrant that the software will function in every hardware, software, and configuration environment outside the ones we have listed as supported. If you use it in an unsupported scenario, you assume that risk.
  8. ‍
  9. Limitation of Liability
  1. To the maximum extent permitted by applicable law, in no event shall Digital Tool Haven (or its owner, affiliates, agents, and suppliers) be liable for any indirect, special, incidental, or consequential damages arising out of or related to your use of (or inability to use) our software or website. This includes, but is not limited to, lost profits, lost data, business interruption, or cost of substitute services, even if we have been advised of the possibility of such damages. We are also not responsible for any damages or loss that is not reasonably foreseeable as a result of our breach of these Terms.
  2. ‍
  3. Our total cumulative liability to you for any claims arising from or related to the software or these Terms is limited to the amount actually paid by you for the software in the 12 months preceding the event giving rise to liability. If you have not paid anything (for example, using a free product), we have no liability in monetary terms.
  4. ‍
  5. Exceptions:
  6. Nothing in these Terms shall limit or exclude our liability for gross negligence, willful misconduct, or fraud, or for death or personal injury caused by our negligence, or any other liability which cannot be excluded or limited by law. Additionally, if you are a consumer, we do not exclude or limit liability for lack of conformity of the product under any mandatory consumer laws – your statutory rights are preserved.
  7. ‍
  8. Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability for certain types of damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.
  9. ‍
  10. You acknowledge that the pricing of our products reflects this allocation of risk and the limitations of liability specified herein.
  11. ‍
  12. Governing Law and Dispute Resolution
  1. Refund Policy:
  2. All refunds are processed by Paddle and handled in accordance with Paddle’s consumer terms and applicable law. Paddle may assess refund requests on a case-by-case basis and may refuse requests where permitted (for example, in cases of fraud or abuse).
  3. Nothing in these Terms limits your statutory rights. In particular, if a product is not as described, faulty, not fit for purpose, or otherwise does not conform to the contract, you may be entitled to remedies under applicable consumer protection laws (including EU and Belgian law), which may include repair, replacement, price reduction, or refund.
  4. For details on how to request a refund or cancellation, please see our Refund Policy on our website.
  5. ‍
  6. Chargebacks and Payment Issues:
  7. If you have an issue with a charge, we encourage you to contact us or Paddle’s support to resolve it directly. Initiating an unwarranted chargeback for a delivered digital product may be considered fraudulent. We provide ample support and the ability to refund in valid scenarios, so please work with us first. If a chargeback is received, we reserve the right to disable the license for the product in question until the matter is resolved (since a chargeback effectively cancels the payment). We also reserve the right to refuse service to individuals who abuse the payment system.
  8. ‍
  9. Software Updates and Support
    • Updates:
    • We may release updates, patches, or new versions of our software tools from time to time to improve functionality, add features, or fix bugs. If you purchase a license to a product, you will typically receive those updates free of charge for at least the designated update period (which may be lifetime of the product or a certain term, as stated on the product page). Updates will either be downloadable through a link we provide or automatically available within the software (depending on how the product is built). It is your responsibility to install updates to ensure you have the latest security and feature improvements. In some cases, we might release a major new version as a separate product – in that case, existing users might be offered a discount to upgrade, but it might not be free. We will clarify the update policy for each product.
    • ‍
    • Support:
    • We provide customer support via email (or a support portal, if noted) for users of our products. If you encounter any issues or have questions on usage, you can reach out to us, and we’ll do our best to help. Support is provided during our business hours and as a small operation, please allow some time for a response (usually within 1-2 business days). Support covers assistance with product bugs, installation problems, and clarifications on features. It does not extend to tutoring you on general computer use or performing consulting services. We cannot guarantee that we will resolve every issue, especially if it arises from conflicts with your system environment, but we will make a good-faith effort.
    • ‍
  10. Intellectual Property Rights
    • All content and materials included with the software or on our website – including but not limited to the software code, logos, graphics, documentation, and text – are the intellectual property of Digital Tool Haven or our licensors. They are protected by copyright, trademark, and other intellectual property laws. Purchasing a license or using our website does not transfer any ownership of these rights to you. You are granted a license to use the software and associated materials strictly as permitted under these Terms.
    • ‍
    • Trademarks:
    • “Digital Tool Haven” and any associated logos or product names are our trademarks or service marks. You may not use our name or branding in any way that confuses consumers or implies endorsement without written permission.
    • ‍
    • Third-Party Components:
    • Our software may include or link to third-party libraries or open-source software. All such third-party components are owned by their respective authors. We comply with and honor all open-source licenses; please see our Third-Party Notices page for more details and attributions. Those third-party components are licensed to you under their original licenses, which may grant you additional rights to those specific components (such as access to source code). Nothing in our Terms limits your rights under the licenses of open-source components included in the product. However, with respect to our original code and components, you only have the rights as stated in these Terms.
    • ‍
    • If you provide any feedback or suggestions to us regarding our products, note that we may use and incorporate them without obligation to you (you grant us a non-exclusive, royalty-free license to use any feedback you provide, at our discretion).
    • ‍
  11. Termination
    • This agreement is effective from the moment you accept it (by purchasing, downloading, or using the software) and remains in effect until terminated. You may terminate it at any time by ceasing all use of the software and uninstalling or deleting all copies in your possession. We may terminate your license and access to the software if you violate any provision of these Terms. In such case, you must immediately stop using the software and destroy any copies.
    • ‍
    • Additionally, if we discontinue a product or cease operations, we will do our best to inform you in advance. In the event of such discontinuation, your existing installed copy will generally continue to function (unless it relies on our servers for activation that we shut down, in which case we would attempt to provide a remedy, like a final version without activation). But no further updates or support would be available.
    • ‍
    • Sections of these Terms that by their nature should survive termination (such as intellectual property, limitations of liability, governing law, etc.) will continue to apply.
    • ‍
  1. These Terms shall be governed by and construed in accordance with the laws of Belgium, without regard to its conflict of law principles. This means that any issue arising from these Terms or our products will be resolved under Belgian law. If you are a consumer residing in the European Union, you may also be entitled to the protection of the mandatory consumer protection laws in your country of residence; nothing in these Terms affects your rights under those laws.
  2. ‍
  3. Jurisdiction:
  4. In the event of any dispute or claim arising out of or in connection with these Terms or your use of our software, we (you and us) agree to seek an amicable solution by contacting each other first. You can reach out to us via our contact information to discuss any issue. If we cannot resolve the matter informally, any legal proceedings shall be brought in the competent courts of Belgium. However, if you are a consumer and your local law allows, you may choose to file a claim in your country of domicile. Also, the European Commission offers an Online Dispute Resolution (ODR) platform (available at http://ec.europa.eu/consumers/odr) that consumers can use to resolve disputes. We are not obligated to use an alternative dispute resolution entity, but we will consider it if it helps resolve a conflict.
  1. ‍
  2. Changes to These Terms
  3. We may update or modify these Terms from time to time, for example to accommodate new products, changes in law, or improvements in our practices. When we make changes, we will revise the “Last Updated” date at the bottom of this document. For significant changes, we may also provide notice on our website or via email to customers. It is your responsibility to review the Terms periodically. By continuing to use the software or the website after changes to the Terms are posted, you agree to the revised Terms. If you do not agree to any updated Terms, you should discontinue use of our products and can contact us regarding any concerns.
  4. ‍
  5. Miscellaneous
  6. ‍
  7. No Waiver:
  8. If we do not enforce a provision of these Terms, that is not a waiver of our right to do so later. For example, if you breach a term and we don’t immediately act, we can still enforce it later.
  9. ‍
  10. Severability:
  11. If any part of these Terms is held invalid or unenforceable by a court of competent jurisdiction, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions, and the remaining portions shall remain in full force and effect.
  12. ‍
  13. Entire Agreement:
  14. These Terms, along with any documents expressly referenced (such as the Privacy Policy and Refund Policy, and any specific license terms that accompanied the product), constitute the entire agreement between you and Digital Tool Haven regarding your purchase and use of our software. They supersede any prior agreements or communications (whether oral or written) relating to the subject matter. In case of a conflict between these Terms and any other policy, these Terms will generally prevail with respect to your use of the software, unless the other policy is explicitly stated to override these Terms in certain aspects.
  15. ‍
  16. Transfer:
  17. You may not assign or transfer your rights or obligations under these Terms to anyone else without our written consent. We may transfer our rights and obligations (for example, if the business is sold or merged), but we will notify you if that happens and ensure your rights are not adversely affected.
  18. ‍
  19. Third-Party Rights:
  20. These Terms do not confer any rights on any third party (other than Paddle in its role as Merchant of Record for payment processing, which has rights to enforce any payment-related terms).
  21. ‍
  22. Contact Information:
  23. If you have any questions about these Terms or need to contact us for any reason, please do so via our contact form. We will be glad to clarify any provisions or discuss any concerns.
  24. Thank you for reading our Terms of Service and for choosing Digital Tool Haven’s products. Your trust and satisfaction are important to us.
  25. Last Updated: 04/02/2026
  26. ‍
Digital Tool Haven
© 2026 Digital Tool Haven